Courses That Goren and Associates, Inc. Offers

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Working in teams is a critical piece of the culture in contemporary organizations. Highly functioning teams are more efficient, more productive, and enjoy higher levels of success. This course focuses on the fundamentals of team building. Issues such as personality preference styles, group synergy, attitude, perception, trust, and competition and strategies for improving team functioning are examined. Special attention is paid to common blockers that hinder leaders from working well together. 

At the end of this course, participants will be able to: 

• Identify the characteristics of good team players 
• Identify personality preference styles
• Demonstrate how preferences affect teams and the work environment 
• Describe how highly functioning teams can increase productivity and efficiency 
• Apply team communication strategies and techniques
• Recognize barriers to teamwork
• Identify ways to create a positive team attitude 
• Initiate action plans for improvement 

The leadership quality an employee receives is critical to employee retention, development, and productivity. People leave leaders more often than they leave companies or jobs. Ineffective leadership can cost the company resources, time, and talent. This program is designed to provide new leaders with the knowledge and skills to be highly effective.

At the end of this course, participants will be able to: 

• Discover how leadership relates to human behavior
• Identify a personal leadership style
• Examine leadership blockers 
• Explore different management styles
• Describe different styles of interaction
• Build trust
• Apply strategies and techniques

Managers manage; leaders inspire and motivate. This course focuses on the differences between managing and leading while maintaining consistency in all areas of business operations. Motivation, leadership style, delegation, and fostering a positive work environment are addressed. Emphasis is placed upon building a variety of leadership skills.  

At the end of this course, participants will be able to:

• Identify the differences between managers and leaders 
• Identify team leadership styles 
• Explore leader behavior 
• Recognize the elements of building positive relationships 
• Discover what motivates people and how to create a motivating climate 
• Explore ways to delegate
• Explore and understand common approaches to discipline 
• Practice a non-punitive approach to dealing with negative behavior 

Employee engagement, motivation, and performance management are critical to high-performing organizations. Today's leaders are responsible for achieving corporate objectives by creating a motivating environment so their direct reports can work efficiently while promoting personal growth. This workshop will equip leaders with the essential coaching skills to create a positive environment fostering optimal performance. 

At the end of this course, participants will be able to: 

• Establish an environment for being both "directive" and compassionate to bring out the best in people 
• Help people through critical learning opportunities 
• Create an environment for open, risk-free communication 
• Develop listening strategies and skills
• Navigate effectively in difficult or uncomfortable conversations
• Apply a variety of communication strategies 
• Identify different types of coaching

Research has shown that Social-Emotional Intelligence (SEI) contributes more to a person's success in life than raw intelligence (IQ). Leaders and employees with a high SEI are the ones who make the best decisions, manage people more effectively, and contribute most to the overall success of the organization. Emphasis is placed on the development of specific skills that strengthen SEI. 

At the end of this course, participants will be able to:

• Define social-emotional intelligence (SEI) 
• Recognize the role of SEI in the workplace 
• Describe an SEI model 
• Build an intuitive muscle 
• Better manage emotions 
• Improve social awareness 
• Practice and enhance social and empathy skills 
• Listen and respond with empathy 

The Harvard Business Review stated in a recent article: "More than education, more than experience, more than training, a person's level of resilience will determine who succeeds and who fails." In a constantly changing workplace, resilience is defined as how well everyday job pressures are perceived and managed and obstacles overcome. This course focuses on building skills to strengthen a leader's resiliency.  

At the end of this course, participants will be able to:

• Identify forces of enterprise-wide change, stress, and resiliency
• Master new skills and techniques to strengthen resiliency 
• Assess personal resiliency quotients
• Identify reasons people resist change 
• Create a flexible, engaged, and open work environment 
• Effectively manage the change process 

Negative conflict in a business setting can be expensive, counter-productive, time-consuming, and labor-intensive. Constructive conflict can bring about new ideas and problem-solving methods. This program provides the skills to manage negative conflict and promote positive working relationships. 

At the end of this course, participants will be able to: 

• Recognize how and why conflict exists 
• Realize conflict represents differences in opinions and beliefs
• Identify constructive and destructive responses to conflict
• Recognize “hot buttons.” 
• Identify blockers that hinder the resolution process 
• Demonstrate a five (5) step collaborative process 
• Manage emotions 
• Take the perspective of others
• Deal with negativity  

A personal brand is a critical component of a reputation in the workplace and social media networks. Personal branding is how people market themselves to others and can help increase positive visibility and advance career goals. This program focuses on skills needed to create and maintain a clear, consistent personal brand. 

At the end of this course, participants will be able to: 

• Recognize the importance of brand creation 
• Identify the benefits of a successful brand 
• Avoid obstacles that may hinder the “re-branding” process 
• Use a BRAND model to create a personal brand 
• Link the importance of high emotional intelligence to branding 
• Recognize how perception creates reality 
• Create ways to present and promote a personal brand successfully

How successful you are in your professional and personal life depends on your ability to influence and persuade others. When applied with integrity to create positive changes in a person, group, or organization, influence and persuasion are two critical skills. Although used interchangeably, influence and persuasion are two different and distinct terms. 

Participants who wish to inspire and motivate others must understand how influence and persuasion work. This course explores the psychology/science of influence and persuasion and the skills and techniques to bring about cognitive and behavioral changes in others.

At the end of this course, participants will be able to:

• Recognize the difference between influence and persuasion
• Identify blockers that hinder influencing and persuading
• Review lessons from neuroscience
• Recognize that people are influenced by their hearts, then their minds
• Identify the ELP Model 
• Establish skills to build rapport
• Apply skillful communication skills and techniques
• Identify the six influencers to yes
• Recognize how to manage emotions
• Enhance social awareness and connection
• Identify and practice skills to manage resistance and objections

Employee retention is a critical challenge in organizations today. Employee involvement, recognition, advancement, development, and pay based on performance are all essential elements in retaining great producers. This program is designed to provide managers with the knowledge and skills needed to create and maintain a high-performing organization through retention strategies.

At the end of this course, participants will be able to: 

• Identify why employees leave a company 
• Recognize a variety of strategies to create a motivating climate
• Identify strategies to engage employees 
• Compare and contrast generational differences 
• Identify reasons why people stay with a company 

Today, more than ever before, diversity, inclusion, and cultural sensitivity are critical pieces of an organization's business strategy. The poisonous tree of "isms" has old roots. Unfortunately, new branches keep growing. Training and conscientiousness are twin ways to deal with this persistent disease. This 4-8 hour neuroscience-based workshop is specifically designed to address implicit and unconscious bias issues. Additionally, the workshop covers other relevant diversity subjects, such as the anatomy of "isms," the neuroscience of unconscious bias, and how to assess and respond to diversity-driven situations effectively. 

At the end of this course, participants will be able to: 

• Define diversity 
• Identify the components of a diverse workforce 
• Recognize diversity challenges
• Define implicit/unconscious bias
• Identify three types of implicit biases
• Explain how the brain works to discourage implicit bias
• Identify a 5-step process to combat implicit bias
• Reflect on personal awareness of cultural diversity 
• Recognize six tips on building an inclusive and culturally intelligent environment

This course focuses on enhancing and raising the consciousness of individuals in the workplace about issues of sexual harassment. Every employer of choice should have a policy on what constitutes harassment and what actions will be taken should inappropriate behavior occur. This workshop teaches the legal definition of harassment, including the various harassment behaviors, and offers prevention techniques to minimize future problems. 

At the end of this course, participants will be able to: 

• Recognize the legal definition of sexual harassment
• Identify their reaction, and the responses of others, to sexual harassment
• Identify ways to protect employees and prevent sexual harassment
• Identify potentially offensive behaviors
• Discuss how harassment harms employees and the company 
• Review ways to create a positive work environment

The challenges in contemporary organizations require leaders to excel in communication. Basic communication skills are insufficient for leading individuals and teams to optimal performance. This workshop will equip leaders with the higher-level skills and techniques necessary to initiate and sustain an open, interactive, and productive workplace.

At the end of this course, participants will be able to: 

• Identify and avoid communication blockers 
• Avoid manipulation by people with other communication styles
• Apply several communications choices 
• Master techniques of asking questions, respectful listening, and empathetic responding 
• Follow a specific communication model
• Create an open and engaged workplace climate 

Managers manage; leaders inspire and motivate. This course focuses on the differences between managing and leading while maintaining consistency in all areas of business operations. Team building, delegation, leadership style, and fostering a positive work environment are addressed. Emphasis is placed upon building a variety of leadership skills. 

At the end of this course, participants will be able to: 

• Review a Team Leader Inventory
• Leverage Team for Optimal Solutions
• Build and Sustain Collegial Relationships
• Create a Trusting Culture
• Manage Conflict Effectively
• Apply the ACIRN Approach

The Advanced Coaching Skills course builds upon the knowledge, tools, and competencies learned in the Coaching Skills For Leaders course. This advanced coaching skills workshop provides leaders with more practice opportunities to coach direct reports in more complex scenarios and receive valuable feedback from the facilitator and class participants. Leaders will become more confident in their leadership and coaching roles.

At the end of this course, participants will be able to: 

• Gain confidence in their ability to coach direct reports
• See a variety of styles and methods of other leaders
• Recognize the mistakes leaders make during a coaching session
• Identify the steps in giving effective feedback while maintaining trust
• Identify and overcome common obstacles
• Get immediate feedback on their coaching skills 
• Be challenged to coach at a whole new and higher level in a fun and supportive way

Developing your ability to set goals, focus on priorities, and manage simultaneous responsibilities and activities is essential in today's fast-paced, ever-changing work environment. Taking control of your workday is crucial for staying focused and enhancing productivity and success. This powerful half-day workshop will help you manage time, multiple demands, and priorities, keep on top of numerous projects and deadlines, and eliminate pressure and stress from your workday.

At the end of this course, participants will be able to: 

• Use practical techniques for achieving multiple priorities 
• Assess how to take control of your time 
• Identifying time bandits that create bottlenecks
• Recognize the 4 Ps of creating goals
• Apply the Eisenhower Principal
• Recognize the importance of delegation
• Identify ways to manage yourself during stressful times

Leading effectively from a distance is like operating a camera with a telephoto lens. Leaders adjust their communications and technology to secure a clear, focused image of a far-off situation. Leaders who manage remotely receive a series of snapshots of situations through voice mail, emails, and/or page messages. Leaders need to quickly and skillfully diagnose what is happening, determine a course of action, and adjust their communication and technology to achieve the desired goals. 

At the end of this course, participants will be able to: 

• Develop a management plan for your virtual team 
• Develop strategies to overcome typical roadblocks in managing remote teams
• Recognize leadership styles
• Build collegial relationships
• Discover effective virtual modes of communication
• Create a secure base of trust
• Identify “rules” of engagement
• Manage team performance

Integrity is the heart of leadership, and authenticity is its soul. Authentic leaders have the self-awareness to know what they value, the transparency to speak the truth, and the courage to do the right thing. Through self-assessments, decision-making scenarios, and other real-world applications, this program will help you live and lead by your values – consistently seeking what’s true and doing what’s right. Want to awaken the authentic leader within you? This program is for you! 

At the end of this course, participants will be able to: 

• Differentiate between values and personal preferences
• Explain how to move beyond self-gratification and self-interest 
• Evaluate potential actions to determine what is right
• Analyze conflicting ethical priorities to do what is best

The key to leadership success is motivating others to do their best in achieving business goals, and motivation is the force that transforms people to be productive. Maximizing employee motivation is vital to accomplishing the organization’s targets and objectives. Motivated employees have higher productivity, morale, self-esteem, and organization/team loyalty. 

At the end of this course, participants will be able to: 

• Recognize the importance of a motivating environment 
• Distinguish between intrinsic and extrinsic motivation 
• Explore reasons many workplaces focus on extrinsic motivators 
• Determine if money is a motivator 
• Apply motivation strategies to the workplace 

Leaders get things done through others; they prioritize tasks, develop growth strategies, and delegate responsibilities. The most effective leaders also know how to have difficult conversations that help drive business objectives, guide individuals and teams toward greater productivity, and provide a motivating climate. 

At the end of this course, participants will be able to: 

• Set the stage for safe, risk-free discussions 
• Recognize blockers that may hinder having a healthy discussion 
• Listen actively and empathically 
• Recognize key non-verbal messages and body cues 
• Master a six (6) step process for having difficult conversations
• Control hostile discussions 

There are currently four generations operating in today’s workforce. Contemporary managers and leaders must juggle the organization's needs with the varying strengths and weaknesses of generational groups. This course provides communication, motivation, engagement, and management tools and techniques to leverage the leaders’ strengths in effectively managing each generation. 

At the end of this course, participants will be able to: 

• Recognize differences between the four generations represented in today’s workforce 
• Identify the primary motivational drivers for each generation 
• Determine specific communication, motivation, and engagement strategies for each group 
• Apply different management approaches 
• Use leadership skills to manage each generation 
• Develop an action plan for bridging the generation gaps 

Many organizations are creating formal mentoring programs to ensure knowledge transfer, advance careers, learn management savvy, address performance deficiencies, and enhance employee productivity. This workshop equips participants with the skills and resources necessary to effectively mentor an employee(s). 

At the end of this course, participants will be able to: 

• Identify the differences and similarities between a manager, coach, and mentor 
• Identify mentoring styles 
• Recognize common mentoring traps 
• Discover strategies for effective mentoring 
• Develop coaching skills necessary for successful mentoring 
• Recognize different learning styles and their effect on the mentoring relationship 

This course focuses on how to deal with the Difficult People (DP). Leaders gain an understanding of the psychological dynamics of these people as well as learn a model that helps diffuse aggressive behavior. A specific collegial relationship model and communication techniques are also presented and practiced.

At the end of this course, participants will be able to: 

• The program offers participants the opportunity to:
• Identify reasons for the increase in negativity in the workplace
• Recognize the link between stress and difficult people
• Recognize the dynamics of a difficult person
• Identify and understand a collegial relationship model
• Identify a technique to help them avoid being “hooked”
• Discover three communication choices
• Identify how to diffuse an angry person

One of the most essential roles of a leader is to motivate their associates. Motivation is a term that is very much misunderstood. Motivation can not be imposed, installed, or downloaded. Leaders can create conditions that promote interesting work that contributes to a person's success, thereby creating a sense of motivation within an individual. This course focuses on how leaders can create a motivational climate and learn how to deal with negative behavior effectively.

At the end of this course, participants will be able to: 

• The program offers participants the opportunity to:
• Recognize the difference between intrinsic and extrinsic motivation
• Apply the 3 C’s of creating a motivational climate
• Recognize ways to de-motivate people
• Learn the 3 common approaches to dealing with negative behavior
• Demonstrate the AAA approach when dealing with negative behavior

A company's ethics will have an influence on all levels of business. It will influence all who interact with the company, including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed. It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

At the end of this course, participants will be able to: 

• Define and understand ethics.
• Recognize the benefits of ethics. 
• Create strategies to implement ethics at work.
• Recognize social and business responsibility.
• Identify ethical and unethical behavior.
• Learn how to make ethical decisions and lead with integrity.